The Recovery Quest ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website or use our membership platform, how we use it, and the choices you have.
By using our website or creating an account, you agree to the practices described here.
Information We Collect
We collect information you provide directly to us, including:
- Your name and email address when you create an account
- Profile details you choose to add, such as a photo or biography
- Content you submit, including forum posts, journal entries, and assessment responses
- Billing information processed by our third-party payment providers
- Messages you send us by email, phone, or through the platform
We also collect certain information automatically, such as your IP address, browser type, device information, pages viewed, and the dates and times of your visits.
How We Use Your Information
- To create and maintain your account and deliver the courses and features you access
- To personalize your experience and track your progress
- To process payments and manage subscriptions
- To send transactional messages such as receipts, account notices, and support replies
- To send marketing and educational emails, which you may opt out of at any time
- To improve our content, features, and site performance
- To detect, prevent, and address fraud, abuse, or security issues
- To comply with legal obligations
Your Private Content
Journal entries and assessment results are treated as private to your account. Authorized administrators may access this information where necessary to operate the platform, provide support, or comply with the law. Content you post in community areas is visible to other members and is not private.
How We Share Information
We do not sell your personal information. We share information only in these circumstances:
- With service providers who help us operate the platform, such as hosting, database, email, analytics, and payment processors
- When required by law, subpoena, or other legal process
- To protect the rights, property, or safety of our members, the public, or our business
- In connection with a merger, acquisition, or sale of assets, where your information may transfer as part of that transaction
Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your information for as long as your account is active and for a reasonable period afterward to meet our legal, accounting, and operational needs. You may request deletion of your account by contacting us.
Your Choices and Rights
- You may review and update your profile information at any time from within your account
- You may unsubscribe from marketing emails using the link in any message
- You may request access to, correction of, or deletion of your personal information by contacting us
- Depending on where you live, you may have additional rights under applicable privacy laws
Children's Privacy
Our services are intended for adults aged eighteen and older. We do not knowingly collect personal information from children under thirteen. If we learn that we have collected such information, we will delete it.
Third-Party Links
Our site may link to websites we do not control. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date above. Continued use of our services after changes take effect constitutes acceptance of the updated policy.
Contact Us
The Recovery Quest
775 Senator Cobb Road, Clifton, TN 38425
Phone: (615) 972-7701
Email: marketing@markmascolo.com